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Frequently asked questions
How do I know my data is secure?
Firstly, your data is hosted on AWS, a secure and reliable server. We also treat your privacy seriously, and comply with the Privacy Act 1993.
I have an existing product database. How do I transfer that over?
The beauty of PartsPal is that it can sync over your current Shopify Inventory with a click of a button;
If you do not currently have your inventory on Shopify; you will able to upload your parts via CSV. We also have tools such as bulk categorising and parts-reconsilation to make the transition seamsless.
I have a specific request outside of PartsPal functionality. What can I do?
Our team are constantly looking for ways to improve the selling experience for auto-parts sellers, and we'll love to discuss how we can provide a custom solution.
Does PartsPal provide technical support?
Yes. We want to help autoparts business scale, so we offer all technical support and advice for free to all our users.
Could I extend the free trial period?
We offer the free trial period so you can trial if PartsPal is a good fit for your autoparts business. If you do require a longer period, or more assistance, reach out to our support team.